Complies with the Australian Privacy Principles in accordance with the Privacy Act 1988
Information that you provide to us
a. Personal Information
We collect personal information that you provide directly to us, such as when you make a purchase, sign up for a trading account, enter a competition or complete a form on our website. This may include:
- Your name
- Your company
- Your contact details, including email address, delivery address and phone number
- More detailed contact preferences
- Trading terms
- Information regarding your experiences with our products and services
b. Anonymous Information
As you navigate through the FlameStop Australia website, we may collect anonymous information about you using various technologies such as cookies, Internet tags, and navigational data collection. Your browser automatically transmits some of this anonymous information to us, such as
- The URL of the website you just visited
- The browser version your computer is operating, or whether you are using a mobile device
- The date and time you visited,
- The pages you visited on the Site
- Your IP address
How we use your information
We collect personal and anonymous information primarily so we can serve our customers better. We also require this information to allow us to provide goods and services to our customers. Information collected by FlameStop Australia is primarily used for the following:
- To maintain the functionality of the website and allow access to customised files, pricing and ecommerce channels
- To process and fulfil orders
- For reporting purposes
- Responding to your enquiries
- To improve our website, including customisation to meet your requirements
- To enter you into promotions
We may combine your anonymous or personal visitor session information or other information collected through tracking technologies with other personal information collected from you from time to time via our Collection Channels, in order to understand and measure your online experiences and to determine what products, promotions and services are likely to be of interest to you. By accessing a Website or Application via links in an email we have sent and/or by accessing a Website or Application where you have identified yourself, you consent to the collection of such information where it is personal information.
We do not sell, rent or trade your personal information to unrelated third parties.
We will take all reasonable steps to protect all personal or company information from misuse, loss, unauthorised access, modification or disclosure.
Personal and Anonymous information collected can only be accessed by assigned staff via username and password, and is protected on secure servers.
FlameStop Australia does not make personal information available to third parties, except in circumstances where it is reasonable to do so, and would be expected by the customer (e.g. freight forwarders).
Some information is kept for a number of years to comply with legal requirements. Any personal information that is no longer needed is destroyed.
Access and correction
You can request access at any time to view and correct any personal information that we hold. We will process your request promptly within a reasonable time. There is no fee for requesting access to your information. You may ask us at any time to correct personal information held by us about you which is incorrect or out of date.
We aim to ensure that all information we hold, collect, use or disclose is accurate, complete and up to date. You should promptly notify us if there are any changes to your personal information.
Choices over how we use your information
Email – You may opt out of our marketing emails by following the unsubscribe links contained within the email. However, even if you opt out you may still receive non-marketing emails from us if they are essential to our business dealings.
Links to other websites
This Website may contain links to websites which are owned or operated by other parties. You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites.
FlameStop Australia Support Team
13 Chaplin Drive
LANE COVE WEST, NSW, 2066
P: 02 9172 0050
Or navigate to our Contact Us page and complete the form using the subject “Privacy”